Privacy Policy

1. What Personal Information We Collect Online

We may collect personal information in the following ways:

Directly through our website (managed by Moolanda):

• Name
• Email address
• Phone number
• Message or enquiry details

Moolanda only collects these details directly via its website for communication, newsletters, and event updates.

Through our third-party platform provider (OWNA):

• Information submitted for waitlists and enrolments (e.g., parent/guardian and child details).
• Enrolment and waitlist information is collected and stored by OWNA.
• Please review OWNA’s Privacy Policy for details of how enrolment data is managed.

2. How We Collect Personal Information Online

We collect information when you

• Complete a form on our website (e.g., newsletter sign-up, contact form, or event registration).
• Submit an enrolment enquiry (processed via OWNA).
• Contact us via email or online forms.

We also collect limited data automatically when you visit our website (see Website Analytics).

3. Website Analytics (Microsoft Clarity)

We use Microsoft Clarity to understand how visitors interact with our website. Clarity may collect:

• Mouse movements, page scrolls, and clicks
• Browser type and screen size
• Device information (desktop, tablet, or mobile)
• Pages visited and time spent on each page

This data helps us improve usability and content. Clarity data is aggregated and anonymised—it is not used to personally identify visitors.

For more information, see Microsoft Clarity’s Privacy Statement.

4. How We Use Your Information

We use the information collected to:

• Respond to your enquiries and messages.
• Provide newsletters, event updates, and service information (if you have opted in).
• Improve website performance and user experience through analytics.

We will not use or disclose your personal information for purposes other than those for which it was collected, unless:

• You give us your consent, or
• We are required or authorised by law.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information.

We may share information with:

• Service providers who support our website, analytics, or communications (e.g., website hosts, email providers, Microsoft Clarity).
• Authorities where required by law.

Third parties must handle your information in line with Australian privacy laws and this policy.

6. Storage and Security

We take reasonable steps to protect personal information, including:

• Secure website hosting
• Password-protected systems
• Restricted access for authorised staff

However, no internet transmission is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

We keep personal information only as long as necessary to fulfil the purpose it was collected for, or as required by law.

7. Access and Correction

You may request access to or correction of the personal information we hold about you by contacting us in writing. We may ask you to verify your identity before processing requests.

We aim to respond within a reasonable time (typically within 30 days).

8. Your Choices

You can opt out of communications at any time by:

• Clicking the unsubscribe link in our emails, or
• Contacting us directly.

9. Complaints and Contact

If you have questions, concerns, or complaints about your privacy, please contact:

Privacy Officer

Moonlada Early Childhood Education Center

We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Continued use of our website after changes means you accept the updated policy.